This Privacy Notice explains what Personal Data the practice holds, why we hold and process it, who we might share it with, and your rights and freedoms under the Law. We are a Data Controller under the terms of the General Data Protection Regulation.

Types of Personal Data

The practice holds personal data in the following categories:

  1. Pet clinical and health data and pet owner correspondence.
  2. Client data (e.g. name, address, email, telephone numbers) and extended data related to our clients (e.g. URLs, CPH numbers, insurance details, etc.)
  3. Personal data entered by individuals completing forms on our website, or accepting cookies when visiting our website
  4. Data captured when individuals enter competitions, complete surveys, etc.
  5. Staff employment data.
  6. Contractors’ data.


Why we process Personal Data (what is the “purpose”)

“Process” means we obtain, store, update and archive data.

  1. Animal health information and client owner correspondence data is held for the purpose of providing patients with appropriate, high quality, safe and effective care and treatment.
  2. Clients’ personal data will be used in order to run our business, e.g. for debt collection, audit, work-flow planning, etc.
  3. Staff employment data is held in accordance with Employment, Taxation and Pensions law.
  4. Contractors’ data is held for the purpose of managing their contracts.


What is the Lawful Basis for processing Personal Data?

The Law says we must tell you this:

  1. We hold pet, farm animal, horse and client data because it is in our Legitimate Interest to do so. Without holding the data we cannot work effectively.
  2. We hold staff employment data because it is a Legal Obligation for us to do so.
  3. We hold contractors’ data because it is needed to fulfil a Contract with us.


Who might we share your data with?

We can only share data if it is done securely and it is necessary to do so. Instances where we share personal data are:

  • Animal health data may be shared with other healthcare professionals who need to be involved in your pet’s care (for example if we refer you to a specialist vet).
  • Farm animal health data will be shared with regulatory bodies to ensure disease control processes can be performed in line with relevant legislation
  • Pet health data and client data will be shared with insurance companies, pet health care plan providers or other organisations if required to enable these bodies to honour a contract.
  • Third party loyalty schemes that clients have chosen to enroll in (to receive points/rewards), we will also store your personal information in accordance with the terms and conditions applicable to that scheme;
  • Employment data will be shared with government agencies such as HMRC.
  • Our accountants, auditors, lawyers or similar advisers when we ask them to provide us with professional advice;
  • Emergency services in the event that we need to report accidents or request emergency assistance;
  • Any Government Department, public body or other third party where we believe in good faith that the law requires this; in the interests of public health and safety; or in order to protect the rights, property, or safety of HVG, its employees or others;
  • investors and other relevant third parties in in the event of an actual or potential sale or other corporate transaction related to HVG LLP;
  • any other third parties, if authorised by you to do so.

We will not sell or trade your personal data. Data will only be shared with organisations who have provided HVG with written confirmation that they comply with data protection regulation.


Your Rights

You have the right to:

  1. Be informed about the personal data we hold and why we hold it.
  2. Access a copy of your data that we hold by contacting us directly: we will acknowledge your request and supply a response within one month or sooner.
  3. Check the information we hold about you is correct and to make corrections if not
  4. Have your data erased in certain circumstances.
  5. Transfer your data to someone else if you tell us to do so and it is safe and legal to do so.
  6. Tell us not to actively process or update your data in certain circumstances.


How long is the Personal Data stored for?

  1. We will store pet health data for as long as we are providing care, treatment or recalling pets for further care. We will archive (that is, store it without further action) for as long as is required for legal or insurance purposes, or as recommended by trusted experts.
  2. We must store employment data for six years after an employee has left.
  3. We must store contractors’ data for seven years after the contract is ended.

Our complete data retention policy can be viewed on request, by contacting


What if you are not happy or wish to raise a concern about our data processing?

You can complain in the first instance to our Data protection Manager, who is Sarah-Jane Davies ( She we will do her best to resolve the matter. If this fails, you can complain to the Information Commissioner at or by calling 0303 123 1113.